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SHIPPING & LOGISTICS

  • How do i know if my country is applicable for shipping? Are there any additional costs involved for freight charges?

We do ship to more than 175 countries worldwide and do not worry if your order does not go through. Our friendly customer service would help you place the order through our backend systems post a successful online payment through an external source. Any order value below $100 USD will be applicable for a shipping fee of $9.95 per order. If your order value exceeds $100 USD zero additional charges would be levied towards shipping.

 

  • What is the delivery time-frame for ready to ship products listed?

Ready to ship products can be shipped out within 3-5 days of the order being placed. The products however would be only altered as per standard measurements and no customization requests can be heeded.  If you opt for a custom fit for a ready to ship product, the delivery time frame will differ if it readily available with us in a bigger size for the desired alteration. Please contact customer service before you place an actual order with us on support@magicmirror.in

 

  • When will I receive my order? What do I do in-case my order is getting delayed beyond the estimated ship date?

The estimated ship date is been mentioned on the invoice sent across to you over your registered email address with us. However if you have opted for a custom fit please note that this would add an additional time frame of 7-10 business days to the existing shipping timeline. If your order is getting delayed beyond the specified deadlines set by us, we would gladly offer you an alternative on case to case basis at the discretion of the company.

 

  • I missed my order as I was not at home. How can I get my order now?

Please note that our logistics partners will make 2 attempts to deliver the parcel following which if not delivered will be returned to us. If you have any plans of travelling, kindly intimate customer support so that we can make alternative arrangements for delivery. 

 

  • Can I re-direct my order to an alternative address as I am travelling?

Once the order has been shipped no manual changes can be made at our end. However you can try and request the courier partner’s customer support to re-direct the parcel at a specified address or hold the parcel at their facility until further instructions are received from you. In-case  you are unable to get a satisfactory reply from our logistics partner, please contact customer service on support@magicmirror.in

 

  • Do you deliver to P.O Boxes, A.P.O addresses or freight forwarding addresses?

At the moment we do not deliver to Po Boxes, A.P.O or freight forwarding addresses due to logistics restrictions and also for safe keeping.

 

  • Are there any additional custom duties / VAT / import tariff towards any delivery?

In most countries , imports needs to be declared, i:e description,  quantity and the value of the imported goods  have to be provided to local custom authorities so that duties and taxes can be assessed.  Import duty is a tax that the importer  has to pay to bring  foreign goods into his /her country. Magic Mirror is not responsible for these additional charges which might incur during delivery of the goods and the customer would be notified by the logistics in advance. In addition to import duties, imports  may be subjected  to other taxes such as sales tax, excise duty or other custom charges. Each country has its own set of taxes and different ways of calculating  them.