An item can be only returned if the same has been physically damaged/defective.
A wrong colour/product gets delivered.
Item is delivered later than the promised delivery date.
Made to order products and jewellery are non returnable.
Returns will only be accepted if the product is unused/unworn/non-altered/not tampered with.
All original packing labels/ tags/leaflets/manuals if any should be intact.
All returns are subjected to stringent verification by our quality team.
In case if you have ordered the wrong size, we can offer to alter it without a charge. However the shipping charges would be borne by the customer.
Please note than returns and exchanges are not allowed for orders below Rs 5000.
Returns requests should be notified within 48 hours of the order being delivered and should be completed within 15 days from the order date.
Discounted products or products on sale are not applicable for a return.
Any other return requests apart from the ones listed above are solely at the discretion of Magic Mirror.
For any returns to be approved, the customer should get in touch with customer support within 48 hours of the product being delivered. Beyond which any cancellations / return requests will not be honoured. We would request you to email us on firstname.lastname@example.org with the details mentioned below.
Product SKU Code
Reason for returning of the product
Actual photo of the product delivered
Please visit the web url below to access the postal service location to your country which is considered the cheapest rather than private courier companies. The most popular countries have been listed in the next segment.
Web URL : https://en.wikipedia.org/wiki/List_of_national_postal_services
You can visit the below mentioned web url's for the nearest location by just entering the area zip code.
For United States : https://tools.usps.com/go/POLocatorAction!input.action
For United Kingdom : http://www.royalmail.com/delivery-and-collection-office-finder
For Australia : http://auspost.com.au/pol/app/locate
For India : http://www.indiapost.gov.in/pincodesearch.aspx
For Canada : https://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice
For UAE : https://www.epg.gov.ae/portal/_en/locations.xhtml
Please ensure to contact our customer support through live chat, email or via phone for you to receive the return requests format through an email which will get you the step by step instruction on how to return a product. Any return request which has to go into consideration by the management should be ideally received within 48 hours of the product being delivered.
We will pay up to a maximum of $33.00 USD for return shipping costs (in-case it’s our fault) as a refund in the form of a store credit only. We can also refund the amount paid for the order as a refund to a funding source of your choice and the same shall be done within 7-10 business days once processed to be credited. If you opt for a store credit in lieu of a refund for the product value we would add an additional 10% to the value paid. For return shipping a customer will only use general post (country specific) strictly. Private courier companies would not be entertained under any circumstances.
We regret to inform you that we have certain limitations when it comes to reimbursement for a return parcel. The maximum we would approve is $33.00 USD. Anything beyond this value will not be reimbursed until and unless an approval has been given before the actual parcel gets sent by the customer. Again we recommend to use the country respective government post courier services which are relatively much cheaper than private courier companies. In case of rural areas, please contact customer support for an approval on higher return shipment costs if any.