REFUNDS & RETURNS POLICY

  • What are the terms and conditions against your Return Policy?

      An item can be only returned if the same has been physically damaged/defective.

      A wrong colour/product gets delivered.

      Item is delivered later than the promised delivery date.

      Made to order products and jewellery are non returnable.

      Returns will only be accepted if the product is unused/unworn/non-altered/not tampered with.

      All original packing labels/ tags/leaflets/manuals if any should be intact.

      All returns are subjected to stringent verification  by our quality team.

      In case if you have ordered the wrong size, we can offer to alter it without a charge. However the shipping charges would be borne by the customer.

      Please note than returns and exchanges are not allowed  for orders below Rs 5000.

      Returns requests should be notified within 48 hours of the order being delivered and should be completed within 15 days from the order date.

      Discounted products or products on sale are not applicable for a return.

      Any other return requests apart from the ones listed above are solely at the discretion of Magic Mirror.

 

  • How  do I get an approval on the return to be made?

For any returns to be approved, the customer should get in touch with customer support within 48  hours of the product being delivered. Beyond which any cancellations / return requests will not be honoured. We would request you to email us on support@magicmirror.in with the details mentioned below.

 

      Order Number

      Product SKU Code

      Reason for returning of the product

      Actual photo of the product delivered

 

  • Where can I find the list  of national postal services pertaining to my country?

Please visit the web url below to access the postal service location to your country which is considered the cheapest rather than private courier companies. The most popular countries have been listed in the next segment.

 

Web URL             :               https://en.wikipedia.org/wiki/List_of_national_postal_services

 

 

 

  • Where can I find the nearest government post in my area of residence?

You can visit the below mentioned web url's for the nearest location by just entering the area zip code.

 

For United States       : https://tools.usps.com/go/POLocatorAction!input.action

For United Kingdom  : http://www.royalmail.com/delivery-and-collection-office-finder

For Australia               : http://auspost.com.au/pol/app/locate

For India                       : http://www.indiapost.gov.in/pincodesearch.aspx       

For Canada                  : https://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice

For UAE                        : https://www.epg.gov.ae/portal/_en/locations.xhtml

                       

       

  • What is our Returns Process?

Please ensure to contact our customer support through live chat, email or via phone for you to receive the return requests format through an email which will get you the step by step instruction on how to return a product. Any return request which has to go into consideration by the management should be ideally received within 48 hours of the product being delivered.

 

  • I have successfully returned my product and it shows delivered to the address specified in India? What do I do now?

We will pay up to a maximum of  $33.00 USD for return shipping costs (in-case it’s our fault) as a refund in the form of a store credit only.  We can also refund the amount paid for the order as a refund to a funding source of your choice and the same shall be done within 7-10 business days once processed to be credited. If you opt for a store credit in lieu of a refund for the product value we would add an additional 10% to the value paid. For return shipping a customer will only use general post (country specific) strictly. Private courier companies would not be entertained under any circumstances.

 

  • Can I use DHL / Fedex  / Aramex or any other private courier firm as a mode for return shipping?

We regret to inform you that we have certain limitations when it comes to reimbursement for a return parcel. The maximum we would approve is $33.00 USD. Anything beyond this value will not be reimbursed until and unless an approval has been given before the actual parcel gets sent by the customer. Again we recommend to use the country respective government post courier services which are relatively much cheaper than private courier companies.  In case of rural areas, please contact customer support for an approval on higher return shipment costs if any.